Thanks to the professional approach and quality we offer, we adding to our customer services another benefit for you – “RIMO travels always FREE" service. Do not buy a cat in the bag. Try your RIMO bean bag in the comfort of your home and then decide on your own personal experience. We offering free shipping for every bean bag which would be sent back to us. This benefit can also be used when sending any complaints..
Returning goods is quite simple. Fill in and submit the electronic form. This gives us information on incoming package and the reasons for its returning. Then send the package at our expense back. In all cases, we ask you to attach a proof of purchase either in the form of an attachment that is part of the form or a copy of the document with the bean bag in the parcel. In case of a complaint or if you return the goods within 14 days, please do not forget to enter your account number. The benefit of free return shipping is only available once.
- Quick replacement of Rimo bag.
- If you fell in love with your new rimmoo product but do not like colour, take advantage of the opportunity to exchange goods within 5 days.
- Return of goods within 14 days.
- You can return the goods to RIMO without giving a reason for doing so within 14 days from receiving.
- Complaint of goods.
- Complaints are rectified by the Company in accordance with the applicable Complaints Procedure, immediately or in more complex cases within 30 days of the commencement of the Complaint Procedure. More info in business conditions.
- The quality of your Rimo bean bag.
- If you believe that your bean bag is faulty, damaged or does not correspond to the description on our website, please fill out our form and send it to us. Or contact us at +421 918 454 645
- Return of money for order - return within 14 days.
- We will return the money for the goods to your account immediately upon delivery of the returned goods to us.
- Return of money for order - claim.
- If the claim is recognized, money will be send to you immediately after the termination of the claim.